Treatment Escalation Plan (TEP) - Communication Guidance
Dr Calvin Lightbody, Emergency Medicine Consultant, University Hospital Hairmyres
In severe illness quality of care becomes more important than ever but the goals of treatment are different for different people. Hospital care is becoming more and more complex and both patients and their families are particularly vulnerable to the impact of errors, harms and poor communication. It is especially important for hospital staff to understand and respect the values and preferences of the people they are looking after and to discuss with them a plan for emergencies.
Knowing how the plans should be sensitively discussed and used is important.
This video provides a framework for the discussion along with some tips on handling difficult conversations.